Our Warranty
The workmanship warranty: 5 years, in writing, transferable
Every Mastercraft installation carries a 5-year written workmanship warranty covering the quality of the installation itself. It is delivered in writing at project completion, and it transfers with the home. If you sell, your buyer keeps the coverage, which is worth mentioning in your listing.
What it does not cover: storm and weather-related damage. Hail, wind, and fallen limbs are what homeowner insurance exists for. No workmanship warranty in the industry covers acts of weather, and any roofer implying theirs does is worth a second look.
Manufacturer warranties: what you actually get
We primarily install CertainTeed and GAF shingle systems. Typical manufacturer coverage runs 30 to 40 years (limited) on shingles and around 25 years on hip and ridge shingles, though the exact terms vary by manufacturer and by product tier (standard, Class 3, or Class 4 impact-rated).
The plain-English caveat every DFW homeowner deserves: manufacturer warranties exclude weather damage. In hail country, that exclusion matters. Hail and wind losses are insurance-claim territory, not warranty territory. A manufacturer warranty protects you against defective shingles, not against the storm that hits them. We would rather you understand that clearly before you buy than discover it after.
What this means in practice
You get two documents at completion: our written 5-year workmanship warranty and the manufacturer’s warranty registration for your product. Keep both. If the roof ever has a problem, call us first. Installation issues are on us, product defects go to the manufacturer with our help, and storm damage goes through your insurance with our documentation.
How the two layers actually work together
Roof warranties confuse people because two different promises wear the same word. The manufacturer’s warranty covers the materials. For the CertainTeed and GAF systems we install most, that typically means 30-to-40-year limited terms on shingles (hip and ridge accessories commonly carry their own terms), and it answers for factory defects: shingles that fail as products. The workmanship warranty, ours, written, five years, answers for the installation: flashing details, fastening, ventilation, the human decisions that cause the overwhelming majority of real-world roof problems. A leak at a poorly flashed chimney is a workmanship claim; a shingle delaminating across the field is a manufacturer claim. When it isn’t obvious which one you’re looking at, that’s our problem to sort, not yours, so call us first and we’ll diagnose it, document it, and route it.
The honest fine print, in plain language
Read any roofing warranty, ours included, knowing what it can and can’t promise. Ours excludes storm and weather damage, because no workmanship warranty anywhere covers hail; that’s what your homeowner’s insurance is for, and conflating the two is how bad contractors sell false reassurance. Manufacturer warranties, for their part, are limited warranties with registration requirements, proration schedules in their later years, and conditions, of which ventilation to spec is the big one, and it’s a condition we build to rather than around. And here’s the market reality worth stating plainly: in DFW, most roofs meet major hail before they meet their warranty’s time horizon. The warranty’s real value is the first decade’s workmanship coverage and the paper trail it forces, both of which are exactly what we put in writing.
Making a warranty claim with us
The process is built to be boring. Call or use the form, describe what you’re seeing, and we schedule the look, with priority scheduling if water is actively coming in. We diagnose with photos, the same documentation discipline as every inspection we run. If it’s our workmanship inside the five-year window, we fix it at no cost, document the fix, and your warranty continues. The clock doesn’t reset, but coverage isn’t consumed by a claim either. If it’s a manufacturer issue, we document it to the manufacturer’s claim standard and help you file. If it’s storm damage, we tell you that with the evidence, and the conversation becomes an insurance conversation, with our documentation supporting your claim. What never happens: re-litigating, stalling, or the phone number that stops answering. The warranty is only as good as the company behind it, which is why the rest of this site spends so much effort proving we’ll still be here.
Transferability: what it means at sale time
Our workmanship warranty transfers to the buyer if you sell your home during the coverage window, a genuine listing asset in a market where every buyer’s inspector leads with the roof. The mechanics are simple: the closeout package you received at installation (scope, photos, permit records, warranty documents) is the file your listing agent hands to the buyer’s side, and the coverage follows the house. Manufacturer warranties carry their own transfer terms (commonly one transfer within an early window, per their registration paperwork), and we help sellers sort those mechanics when the time comes. Keep the closeout folder; at sale time it does more work than the shingles.
One habit ties this whole page together: keep the closeout folder. Scope, photos, permit records, both warranty documents, all in one folder on one shelf. Every scenario above (the workmanship claim, the manufacturer claim, the storm claim, the sale) starts with that paperwork, and homeowners who can produce it get resolved in days instead of debates.
Questions about coverage on a specific situation (a roof we built, a roof you inherited, a claim you’re unsure how to route) are exactly what the phone is for. Call and ask; warranty questions get answers, not runarounds.